SUNYLA 2009: Using Strategic Planning & User Feedback to Reestablish Your Library

(New) Clarkson University Library Director (Michelle L. Young)

Director .. dont offer tenure for that position .. she has an “Evergreen contract”

Director Goal: To set in motion the University Libraries’ transformation towards excelling academic excellence through the implementation of programs, policies and strategies geared towards the innovative vision of libraries in the 20th century.

Notes:

  • Risk Tolerant
  • Solicit feedback .. Expose and deal with the issues
  • Change .. librarians not longer work evenings and weekends – grads for ref.
  • User survey – also used for Middle States
  1. What did users expect from an outstanding academic library?
  2. What were their experiences ant Clarkson University

Handout has vision values and mission statements

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