Competition for Library Services – Dr. Larry Nash White
- Not only provider
- May not be best
- Not First provider (14th in OCLC Survey)
- We compete with each other (libraries)
- Staffing: poaching & book publishing
Competitors: (Options)
- Bookstores (Physical and online)
- Mom & Pop
- LSSI – outsourcing lib services (public, small academic, special libraries and they do it well)
- E-Books
- Social Networking: .. is this replacing “library as place”
- Google: 99 cent chapters on horizon – idea maps – time maps (check out) .. also repackage existing services for new markets
- (Slide: Visual Of Hundreds of 2.0 icons)
- iTablet
- Espresso Machine: Books on Demand (500,000, Million by 2010 books on it)
- Redbox
VD rental .. total automation - Flexible flex screens
There are competitors we cant see …
- Day Care
- Lack of time to go to the library
- Entertainment
- SEE .. “The Hidden” chart in ppt
Potentials:
- Walmart sells more books than Amazon, B&N and BooksaMillion combined
- Kiosks – that print out paperbacks and provide e-copies
Competitive Responses:
- Respond like a business
- Expand performance assessment
- Include competitive scanning /and intelligence
- now service environment
- innovate
- increases access, alignment and accountability
- value assessment!
“A Flat World Library” - Biblioteca de Santiago (Chile)
See YouTube on Biblioteca
Never had a library .. had clear set of needs .. built strictly according to need
- Everything On wheels
- Don’t Shelve – RFID Tags,
- Wireless
- Power system portal
- Customer delivery
- Art Museum
- Customized Seated
- Open 120hrs week
- 270,000 Sq Foot Bldgs
- Audio/Voice and Touch Screen Workstations
- 4000 Volunteer
Anthropologist in the Library to watch
Post a Comment